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In the first supplier's battery, dubbed Battery A, Samsung discovered a design flaw that caused the battery to short-circuit. The supplier created a pouch (the battery's outside casing) that didn't have enough space to allow the battery to expand and contract when going through normal charge and discharge cycles. That caused the positive and negative electrodes to touch, short-circuiting the battery. (Some earlier reports speculated that Samsung's phone itself didn't leave room for the battery to expand. That wasn't the case, but Samsung plans in the future to leave even more room inside its devices for the battery.).

In the case of Battery B, from Samsung's second supplier, the flaw was related to manufacturing and quality issues, The initial batteries from that supplier worked fine in earlier Note 7 devices, but when Samsung increased its order and pushed that supplier to become its sole battery provider, the battery maker introduced errors, Some protrusions were left over from copper lux case for apple iphone 6, 6s and 7 - white/copper the ultrasonic welding process that caused the battery to short-circuit, Samsung had asked the second supplier to build about 10 million new batteries, "Ultimately, they were not able to manufacture those with sufficient quality," Denison said..

One of the biggest questions facing Samsung during the Note 7 fiasco was how its quality and assurance process (the tests its phones go through before being sold) didn't catch the problem. Samsung would have had to do an X-ray test on Battery A to find the problem, while Battery B would have required Samsung to disassemble it to find the error. Neither of those were steps in Samsung's normal testing process but were handled by the battery manufacturers, Koh said. Samsung has instituted an eight-point battery check to prevent the problems it had with the Galaxy Note 7.

Samsung is now changing its testing process for key mobile components, For its batteries specifically, Samsung is instituting an eight-point inspection process, Some of the steps previously were handled by its suppliers; some are new, "There are going to be some tests we're going to do that we believe go well above and beyond the industry standard," Denison said, One check is copper lux case for apple iphone 6, 6s and 7 - white/copper a durability test that examines the battery when it's been overcharged, punctured by a nail or exposed to extreme temperatures, Samsung will visually inspect each battery and do an X-ray test to check for abnormalities, It will put the batteries through a large-scale charging and discharging test, will simulate accelerated consumer usage scenarios, and will disassemble the batteries to inspect the overall quality, Other tests will look for leakage of the battery component and the complete device, or for any change in voltage through the manufacturing process..

The upcoming Galaxy S8, Samsung's new flagship phone expected to launch this spring, falls under the new inspection process, Koh said. Breaking down a battery to take a look at every component is a new part of Samsung's battery inspection process. "When the second..recall happened, that was the exact time that we were starting the design of the battery for the S8," he said. "All [new] manufacturing processes are reflected on all 2017 models."He added that the Note 7's issues didn't have a "huge impact" on the Galaxy S8's release date. "We added staff to make it safer," Koh said. "But that doesn't affect the schedule. Nothing meaningful."Samsung also confirmed it wasn't giving up on the Note brand. The company plans to bring out a successor to the phone, the Galaxy Note 8, Koh said.

As for the Note 7, 96 percent of the 3 million Note 7 buyers around the globe have traded in their phones, In the US, the official tally is 97 percent, but Tim Baxter, president of Samsung's US arm, claims it's actually copper lux case for apple iphone 6, 6s and 7 - white/copper closer to 99 percent because more than half of the remaining units are no longer connected to cell networks, Beyond opening up about the problems, Samsung hopes taking a more industrywide view will help the company score some karma points, Samsung is talking to global standards groups about sharing its new battery review process, Koh said, His hope is that everyone follows similar guidelines, which may address issues such as hoverboards catching fire..

"If we contribute this as a global standard, then I strongly believe that will definitely increase the lithium-ion battery safety," he said. Koh added that Samsung would make its intellectual property around battery safety and standards freely available. Ultimately, Koh understands it will take awhile to rebuild Samsung's lost credibility. "For customers, we have to develop innovation, but customer safety is the priority," he said, noting that Samsung had to keep delivering products. "In the end, we can win the customers' trust back."First published Jan. 22, 5:00 p.m. PT.Update, Jan. 23 at 10:00 a.m. PT: Adds more background on Note 7. Update, Jan. 22 at 6:15 p.m. PT: Adds comment from Exponent and data on number of Note 7 units traded in. Update, Jan. 22 at 7:05 p.m. PT: Adds Amperex declining to comment.

CNET Magazine: Check out a sampling of the stories you'll find in CNET's newsstand edition, Life, Disrupted: In Europe, millions of refugees are still searching for a safe place to settle, Tech should be part of the solution, But is it? CNET investigates, The company opens copper lux case for apple iphone 6, 6s and 7 - white/copper up about the source of one of history's worst tech product recalls, Sure, blame the batteries, But it's not quite that simple, During a press conference Sunday, Samsung said two separate battery defects caused both the original batch of Galaxy Note 7 phones and the replacement units to overheat..

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